THE ROLE
At Morressier, our purpose is to advance civilization by uncovering knowledge and fostering collaboration. We want to enable all the world's learners to discover, share and advance new ideas.
We are a passionate team, driven in the pursuit of our goals and at our best when we are working together, supporting, and inspiring one another. Our work may be serious and globally impactful, but we are light-hearted. We are optimistic, creative, and modest in our mindset.
In close collaboration with the Sales team you will:
We are a passionate team, driven in the pursuit of our goals and at our best when we are working together, supporting, and inspiring one another. Our work may be serious and globally impactful, but we are light-hearted. We are optimistic, creative, and modest in our mindset.
In close collaboration with the Sales team you will:
- Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team
- Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
- Onboard new clients via video training calls
- Present, define and execute on project scope according to partnership agreements
- Get product feedback and represent clients needs and future roadmap
- Present new product developments to clients and ensure consistent communication
- Manage post-project client debriefs
- Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base